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Support Topics
     
  Assertion Error after installing program: Run Reset.bat from the SunEase folder

  Correct Tanning Bed Monitor won't install.

Delete BedMonitor.exe from the SunEase folder then run Setup and select just the Tanning Bed Monitor you need.


  Error Code 30 when tanning a client.

Choose Ignore...not abort (you may get this message twice in a row)

If you see this message frequently:

Increase the value in C:\SunEase\AC_MemSize.ini by 2, also make sure you have the latest updates for your operating system installed. These are available from the Windows Update utility.

The cause of this error is under investigation, a fix will be posted to this web site when available.


If you are experiencing a problem not listed here or need more help, check the Windows help file included with SunEase 2k (press <F1> or <Shift>+<F1> while the program is running) or contact us directly via e-mail or phone.

So we can help you better, when contacting us please note any messages and any steps to reproduce the problem and the current version of your program (select Help then About). In addition please be at the computer when you call.

 

 
 
 
 
 
 

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Page last updated July 19, 2004
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